Last updated: 01/01/26

Returning Goods, Refunds & Claims Policy

1. Returns Policy

Returns Window

You may return unopened, unused goods within 14 days of receipt. All returns must be sent at the customer's cost unless otherwise agreed. Proof of delivery may be required.

Condition of Returned Goods

Returned goods must be:

• Unopened
• Unused
• Undamaged
• In original packaging

Damaged Deliveries

Please do not accept damaged deliveries.

If a damaged delivery is refused, the courier will return the goods to us at their expense.

If you accept a damaged delivery and sign with a clean POD (Proof of Delivery), we cannot claim from the courier. In this situation, we cannot replace or credit damaged items unless shipping insurance was purchased.

Shipping Insurance

If you do not purchase shipping insurance, you waive the right to claim for:

• Loss
• Damage
• Missing items

Handling Charges

A 25% handling charge applies to:

• Returned goods
• Cancelled orders

This charge is deducted from the refund at the point it is issued.

Non-Returnable Items

The following items cannot be returned:

• Opened or used cleaning chemicals
• Clearance or sale items

Warranty Returns

Faults must be reported before returning goods. Email info@ccmtec.co.uk with your order number.

Warranty returns must be sent to CCMTec at the customer's cost. Proof of delivery may be required.

2. Refund Policy

Refund Eligibility

Refunds are issued once returned goods have been inspected and approved. Delivery charges are non-refundable.

Refund Method

• Refunds up to £50 net are issued as store credit
• Refunds over £50 net are issued to the original payment method

Refund Deductions

The following deductions apply:

• 25% handling charge on returned goods
• 25% cancellation charge on cancelled orders
• Any costs incurred by CCMTec in processing the return

Refund Timeframe

Refunds may take up to 10 days to clear depending on the payment provider. This timeframe is outside our control.

Claims for Loss or Damage

Claims must be made in writing:

• Within 5 days for loss, damage, or shortages
• Within 14 days for non-arrival

If shipping insurance was not purchased, CCMTec cannot accept claims for courier-related loss or damage.