Last updated: 06/07/26

Local Delivery (Within 10 Miles of S63)

• £12.50 for orders under £100
• FREE local delivery for orders over £100

Local deliveries are completed directly by CCMTec.

UK Mainland Delivery

• FREE standard delivery in England & Wales is available on eligible orders of £125 or more excluding VAT
• FREE standard delivery in Scotland is available on eligible orders of £125 or more excluding VAT
• Free delivery is not available to distributors
• Orders are usually dispatched within 1–3 working days, with some dispatched the same day.
• Delivery is usually within 1–7 working days of dispatch.
• Delivery times exclude weekends and bank holidays
• Some items may arrive sooner

Longer Lead Times

Where items are ordered in to fulfil your order, delivery may take longer. Some products may take 10–14 days, and up to 30 days, depending on manufacturer availability.

Dispatch Conditions

No goods will be dispatched until full payment has cleared.

Courier Selection

We select the courier based on parcel size, weight, and value. This may include:

• Royal Mail
• Yodel
• Evri
• UPS
• DPD
• Parcelforce
• Other

Some smaller parcels may not be sent via a tracked service.

Next‑Day Delivery

We do not offer next‑day delivery, as this service is not guaranteed by couriers.

Delivery Cost Calculation

Delivery charges are calculated automatically at checkout based on the items in your cart.

FREE Delivery Over UK Mainland

• Mainland England & Wales - Spend £125 or more excluding VAT and receive FREE standard delivery.
• Mainland Scotland - Spend £125 or more excluding VAT and receive FREE standard delivery.

Some products may be excluded from the free delivery offer due to:

• High weight
• Oversized dimensions
• Higher courier costs

Where applicable, a surcharge will be shown at checkout.

Delivery Area Restrictions

Free delivery applies to Mainland UK only. Mainland UK excludes:

• Remote areas
• Scottish Highlands
• Scottish Islands
• Offshore islands

Non‑Mainland & Remote Area Postcodes

The following areas are not eligible for free delivery and may incur additional charges:

Isle of Wight (PO31–PO41), Isles of Scilly (TR21–TR25), Northern Ireland (BT1–BT94), Isle of Man (IM1–IM9), Channel Islands (GY1–GY9, JE1–JE4), Alderney, Sark, Herm, and Scottish Highlands/Islands including AB31–AB56, FK19–FK21, HS1–HS9, IV1–IV63, KA27–KA28, KW1–KW17, PA20–PA78, PH1–PH50, ZE1–ZE3.

Northern Ireland & Ireland Requirements

Northern Ireland

Must provide:

• EORI number
• UKIMS authorisation

Ireland (Eire)

Must provide:

• EORI number

Failure to provide required documentation may result in order cancellation. A cancellation charge may be deducted from the refund.

⚠️ IMPORTANT: Damaged Deliveries

Please do not accept damaged deliveries.

If a delivery is damaged:

• Refuse the parcel
• The courier will return it to CCMTec at their expense

If you have purchased shipping insurance, we will investigate and, if your claim is valid, we will replace or refund the order in full.

If You Accept a Damaged Delivery

If you sign for a parcel with a clean POD (Proof of Delivery):

• We cannot claim from the courier
• We cannot replace or credit damaged items
• This applies regardless of the level of damage

Out-of-Stock Items & Backorders

If any item in your order is out of stock, we will notify you of the delay. You may choose to:

• Continue with the order, or
• Cancel the order for a full refund which may be subject to charges

Some items (including cleaning solutions, machines, and equipment) may take 10–14 days, and in some cases up to 30 days, when supplied directly by the manufacturer.

Back-ordered items are dispatched automatically once available.

Legal Compliance Statement

This Shipping Policy is written in accordance with:

• The Consumer Rights Act 2015
• The Consumer Contracts Regulations 2013
• UK courier and transport regulations

Your statutory rights are not affected.

Last updated: 01/01/26

Returning Goods, Refunds & Claims Policy

1. Returns Policy

Returns Window

You may return unopened, unused goods within 14 days of receipt. All returns must be sent at the customer's cost unless otherwise agreed. Proof of delivery may be required.

Condition of Returned Goods

Returned goods must be:

• Unopened
• Unused
• Undamaged
• In original packaging

Damaged Deliveries

Please do not accept damaged deliveries.

If a damaged delivery is refused, the courier will return the goods to us at their expense.

If you accept a damaged delivery and sign with a clean POD (Proof of Delivery), we cannot claim from the courier. In this situation, we cannot replace or credit damaged items unless shipping insurance was purchased.

Shipping Insurance

If you do not purchase shipping insurance, you waive the right to claim for:

• Loss
• Damage
• Missing items

Handling Charges

A 25% handling charge applies to:

• Returned goods
• Cancelled orders

This charge is deducted from the refund at the point it is issued.

Non-Returnable Items

The following items cannot be returned:

• Opened or used cleaning chemicals
• Clearance or sale items

Warranty Returns

Faults must be reported before returning goods. Email info@ccmtec.co.uk with your order number.

Warranty returns must be sent to CCMTec at the customer's cost. Proof of delivery may be required.

2. Refund Policy

Refund Eligibility

Refunds are issued once returned goods have been inspected and approved. Delivery charges are non-refundable.

Refund Method

• Refunds up to £50 net are issued as store credit
• Refunds over £50 net are issued to the original payment method

Refund Deductions

The following deductions apply:

• 25% handling charge on returned goods
• 25% cancellation charge on cancelled orders
• Any costs incurred by CCMTec in processing the return

Refund Timeframe

Refunds may take up to 10 days to clear depending on the payment provider. This timeframe is outside our control.

Claims for Loss or Damage

Claims must be made in writing:

• Within 5 days for loss, damage, or shortages
• Within 14 days for non-arrival

If shipping insurance was not purchased, CCMTec cannot accept claims for courier-related loss or damage.

Last updated: 01/01/26

Warranty Information

CCMTec Cleaning & Janitorial Supplies is a trading name of CCMTec LTD (referred to throughout this policy as “we”, “us”, or “CCMTec LTD”). CCMTec LTD acts solely as an authorised reseller of third-party branded products. We do not design, manufacture, or produce any of the products we sell, and accordingly we do not offer, provide, or accept liability under any product warranty. All warranty obligations rest entirely and exclusively with the relevant product manufacturer.

Nothing in this policy removes, limits, or affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation.

Your Statutory Rights

Under the Consumer Rights Act 2015, you have the right to goods that are of satisfactory quality, fit for purpose, and as described. If a product is found to be faulty or not as described:

• Within 30 days of purchase: you are entitled to a full refund.
• Between 30 days and 6 months: you are entitled to a repair or replacement. If neither is possible or successful, you may be entitled to a partial or full refund.
• After 6 months: the burden of proof shifts to you to demonstrate the fault existed at the time of purchase.

These rights exist independently of any manufacturer warranty and cannot be excluded or limited by CCMTec LTD.

Manufacturer's Warranty

Many products we sell are accompanied by the relevant manufacturer's own warranty. The existence, duration, scope, and terms of any such warranty are determined solely by the manufacturer and are entirely separate from your statutory rights and from any obligation of CCMTec LTD.

CCMTec LTD makes no representations, warranties, or guarantees of any kind in relation to manufacturer warranties. We accept no responsibility or liability whatsoever for the fulfilment, validity, or outcome of any manufacturer warranty claim. Any warranty claim must ultimately be resolved between you and the manufacturer in accordance with their terms.

Where we are able to assist, we will endeavour to liaise with the manufacturer on your behalf as a courtesy, but this does not constitute acceptance of any liability by CCMTec LTD.

• Any manufacturer warranty constitutes a separate contract between you and the manufacturer, and CCMTec LTD is not a party to that contract.
• Any assistance we provide in communicating with the manufacturer is offered strictly as a courtesy and does not imply responsibility, liability, or obligation on the part of CCMTec LTD.
• Warranty coverage may be void if the product is not used, installed, or maintained in accordance with the manufacturer's written instructions or product labelling.

For brand-specific warranty documentation, contact us at info@ccmtec.co.uk.

How to Report a Fault or Make a Warranty Claim

• Do not return any item without contacting us first — unauthorised returns will not be accepted.
• Email info@ccmtec.co.uk with your order number, a detailed description of the fault, and supporting photographs where possible.
• We will review your report and advise on next steps. Where applicable, we will refer your claim to the manufacturer.
• If a return is required, written confirmation will be provided before you send any item back.

Warranty Returns

Where a product must be returned for inspection, repair, or replacement, the cost of return postage is the customer's responsibility, except where CCMTec LTD is legally obligated to cover such costs under the Consumer Rights Act 2015. We strongly recommend using a fully tracked and insured postal service. CCMTec LTD accepts no liability for items lost or damaged in transit on return.

Warranty Exclusions

No warranty — whether statutory, manufacturer, or otherwise — shall apply to defects or damage arising from any of the following, and CCMTec LTD accepts no liability in such circumstances:

• Accident, misuse, abuse, or negligence
• Fair wear and tear
• Improper installation, operation, maintenance, or storage
• Use contrary to manufacturer instructions
• Unauthorised modification, alteration, or repair
• Use of non-approved accessories or parts
• Consumable components (filters, pads, brushes, belts, etc.) unless damaged due to a proven manufacturing defect

These exclusions do not affect your statutory rights under UK consumer law.

Limitation of Liability

To the fullest extent permitted by applicable law, CCMTec LTD shall not be liable to you or any third party for any indirect, special, incidental, consequential, punitive, or economic loss or damage of any kind arising out of or in connection with any product sold, including but not limited to loss of profit, loss of revenue, loss of data, loss of use, or business interruption, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise.

Where liability cannot be excluded by law, the total aggregate liability of CCMTec LTD to you shall not exceed the purchase price paid by you for the product giving rise to the claim.

Nothing in this policy excludes or limits CCMTec LTD’s liability for death or personal injury caused by its own negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under English law.

This policy is governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.